Privacy Policy — Remove BG

Remove BG ("we", "us", "our") runs the free background-removal service at removebg.xyz. This policy explains what information we collect, how we use it, and when it is deleted. If you have questions, email us at hello@removebg.xyz.

What we collect

• Images you upload. To remove a background we need the image file itself. We also record its file name, size, dimensions and format so we can process it and return the result.
• Account information (only if you sign up). If you create an account, we store your email address and account settings. No account or sign-up is needed to use the free service.
• Technical information. To keep the service running and prevent abuse, we use a one-way hash of your IP address for rate limiting. We do not store your raw IP address for this purpose.
• Payment information (only if you buy credits). Payments are processed by Razorpay. We never see or store your card or bank details; Razorpay handles them under its own privacy policy.

How we use your information

We use the information only to operate the service: to process your image and return the background-free result, to run your account if you have one, to prevent abuse, and to reply to support emails. We do not sell your images or your personal data, and we do not share your uploaded images with third parties.

How long images are kept

• Without an account: your uploaded image and its result are kept for 24 hours, then automatically and permanently deleted.
• With an account: your images are kept for 7 days, then automatically and permanently deleted.
• Closing your account deletes your images. Financial records (such as payment receipts) may be kept longer where the law requires it.

Cookies and advertising

We use a small number of cookies to run the service: a session cookie when you sign in, a security token cookie that protects forms against forgery, and an anonymous session cookie so the free service works without an account. Your brand-kit settings (brand colour, watermark text and logo) are stored in your browser's local storage on your own device only. See our Cookie Policy for the full list.

We show ads through Google AdSense. Google and its partners may use cookies, including the DoubleClick cookie, to show ads based on your visits to this and other sites. You can opt out of personalised advertising at Google Ads Settings or aboutads.info. See our Cookie Policy for details.

Your choices

• You can use the service without an account; your uploads are deleted automatically after 24 hours.
• You can delete your account at any time, which deletes your images.
• You can block or delete cookies in your browser settings, though the service may not work correctly without its session cookies.

Children

The service is not intended for children under 13. If you are under 13, please do not use the service or send us personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do.

Contact

For any privacy question, email hello@removebg.xyz.