Payments on Remove BG are processed by Razorpay. Credit purchases are digital goods delivered immediately. This policy explains how refunds work.
Email hello@removebg.xyz with the subject line "Refund Request" and include: the email address you used for the purchase, the payment or order ID (if you have it), the date and amount of the payment, and the reason for the request.
There is no automatic or self-serve refund. Every request is reviewed case by case by our team. Refunds are considered for unused credits, duplicate charges, and payments where the service did not work as described. Credits that have already been used to process images are not refundable.
If your refund is approved, it is issued through Razorpay to the original payment method you paid with. How long it takes to appear depends on your bank or payment provider; we cannot speed that up.
You can cancel a subscription at any time so it does not renew. Charges already paid for a subscription are refunded only at our discretion, on a case-by-case basis, as described above.
If you have a problem with a payment, please contact us first at hello@removebg.xyz so we can fix it. A chargeback filed without contacting us may lead to your account being closed.
Refund questions: hello@removebg.xyz.